8. odr.info — NCTDR
9. Industry Canada Site — Electronic Commerce
10. NADRAC
11. http://www.iccwbo.org/home/e_business/word_documents/3rd%20Edition%20Global%20Action%20Plan.pdf
12. American Bar Association — Defending Liberty, Pursuing Justice
13. Getting to Yes — Online! SquareTrade’s Online Dispute Resolution Service
14. UNECE Forum on ODR 2003
15. http://www.qualatrust.com/index.html/
Источник: http://ru.wikipedia.org/wiki/Онлайн-урегулирование_споров